ITIL FOUNDATION
Course Description:
ITIL
The IT Infrastructure Library (ITIL®) is the most widely accepted set of IT Service Management best practices in the world. This ITIL® Foundation Certification training course will help boost your command over the basic concepts, principles, methodology, and terminologies used in the ITIL® lifecycles. Moreover, you’ll be thoroughly trained and prepared for the ITIL® Foundation Exam which is a prestigious entry level certification for IT professionals.
Course Objectives:
The training focuses on the necessary elements, concepts and terminologies associated with ITIL service management, including ITIL lifecycle phase interactions and best practices. ITIL® 4 is the latest release of the ITIL framework, designed to provide a more practical viewpoint to the ITIL lifecycle with best practices from other complementary platforms such as Agile, DevOps and Lean. The objective of this course is to provide a foundational level of understanding of the ITIL 4 framework, key elements, concepts and terminologies associated with ITIL service lifecycle, and how it has evolved to adopt modern technologies and operational processes. The course covers all necessary concepts in the service management framework to support candidates studying for the ITIL 4 Foundation Certification Exam.
LIVE ONLINE TRAINING
Offer Price: 899 USD
SELF PACED COURSE
Offer Price: 499 USD
CLASSROOM COURSE
Course Outline
- Introduction/Housekeeping
- Introduction to key ITIL concepts
- IT as a Service
- Introduction to processes and process management
- The Service Lifecycle approach
- Purpose, goal, objectives & Scope
- Value Creation through Services
- Assets – Resources and Capabilities
- Service Strategy – Main activities
- Service Strategy processes
- Service Portfolio management
- Demand management
- Financial management
- Business Relationship Management
- Purpose, goal, objectives & Scope
- The Service Desk
- Technical Management
- Application Management
- IT Operations Management
- Service Operations Processes
- Event Management
- Request Fulfillment
- Problem Management
- Access Management
- Purpose, goal, objectives & Scope
- Service Design processes
- The 4 P’s
- Service Design aspects
- Service Catalog Management
- Service Level Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Service Portfolio
- Information Security Management
- Supplier management
- Design Coordination
- Purpose, goal, objectives & Scope
- Service Transition value to the business
- Technology and architecture in Service
- Service Transition Processes
- Change Management
- The 7 R’s of Change Management
- Service Asset and Configuration Management
- Release and Deployment Management
- Knowledge Management
- Purpose, goal, objectives & Scope
- Service Operation definitions
- The Service Desk
- Technical Management
- Application Management
- IT Operations Management
- Service Operations Processes
- Event Management
- Request Fulfillment
- Problem Management
- Access Management
- Purpose, goal, objectives & Scope
- Models and Processes
- The Deming Cycle
- Measurement and metrics
- Continual Service Improvement activities
- Risk management
- Continual Service Improvement interface
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