ITIL Service Operation
Course Description:
Are you a seeking a career in IT Service Operations? Have you completed ITIL-Foundation and planning to upgrade to intermediate and advance levels? gucchupucchu ITIL Intermediate Service Operations is your next step. gucchupucchu is an ATO of PEOPLECERT (Examination Body of ITIL). It offers the best of the content to equip the seekers with knowledge in IT services Operations and enable them to qualify in ITIL-SO Certification Exam Conducted by PEOPLECERT.
Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition. Designing processes and helping the processes interact with other Service Lifecycle processes Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process Preparing for the roles and responsibilities through ITIL® SO Exam Study ITIL® service operation to understand measuring of Service Operation performance Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation.
LIVE ONLINE TRAINING
Offer Price: 599 USD
SELF PACED COURSE
Offer Price: 399 USD
CLASSROOM COURSE
Course Outline
- Introduction to ITIL
- Benefits of ITIL
- Sources of Best Practices
- Qualification of Schemes
- Balancing Strategic Dynamics
- Governance and ITSM
- Business Case
- ITIL Service Lifecycle
- Introduction to Service Operations
- Service Operation Processes
- SService Operation Functionals
- Service Operation Principles
- Service Operation Processes
- Incident Management
- Request Fulfillment
- Access Management
- Operational Activities of Processes
- Common Service Operational Activities
- Technical Management
- IT Operations Management
- Application Management
- Generic Roles and Responsibilities
- Technology Considerations
- Implementation Considerations
- Challenges, Critical Success Factors and Risks
Courses
Contact Us
Pocket E-19,263-264 Ground Floor Rohini sector-3,Delhi-110085
- Call Us : +91 9716171871
- Legal Name - Kamal Kumar(Gucchu Pucch)
vartikajha@gucchupucchu.com
GucchuPuchu
gucchupucchu is specialized in providing technical and professional training and certification in the field of IT,